Terms of service

Airport limousine Bus online booking website is managed and controlled by Airport Transport Service Company Limited (hereinafter referred to as "company"). In using the Airport Limousine Bus online booking website (hereinafter referred to as "this site"), please agree to the following.

Article 1 Definition

(1)“Membership booking” means who have agreed the terms and conditions and registered membership at this site.

(2) “Non-membership booking” means who are using this site without registering membership account before use. Terms and conditions will be applied for those member too.

(3)User means membership or non-membership using this site. No membership or account maintenance fees are required.

Article 2 Application

(1) This terms and conditions are established as a service to user, the customer, by us, company. By using the site, terms and conditions will be applied between user and company.

Article 3 Extent of this site

(1)”Booking registration” is available from the following booking accepted routes shown below.
 Booking accepted routes list.https://www.limousinebus.co.jp/guide/en/timetable/

(2)Following services are available at this site.

Booking enquiry・Booking registry
Booking confirmation・Amendment・Cancellation
Show booking records・Show favourite route and register【Member Service】
Booking only. Pay on the day of your travel【Member Service】
Credit card・QR code booking payment【Member Service】
Display QR code booking receipt・QR code ticket
Selling・using・refunding online multiple ticket【Member Service】
Divide booking 【Member Service】
Amend membership information・Cancel membership【Member Service】

(3)This site is available between
00:00~24:00
This site is closed or suspended for system maintenance anytime we need to do so. Operational time will also be changed. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

(4)Booking limitation
Booking can be made for up to nine persons at one time, including adult and children.

(5)Luggage limitation
Check in luggage is limited to the total weight of 30 kilograms. Each Baggage piece is limited to a maximum weight of 30 kgs and maximum dimensions of 50 x 60 x 120 cm. Luggage in excess of these limits are obliged to purchase a luggage ticket.

Article 4 Member registration

Membership registration is not accepted when unidentifiable e-mail address is used.
Membership registration is not accepted when non-allowed e-mail address is used.

Article 5 Membership termination

(1)Member can terminate by applying the necessary termination procedure.

(2)Other than listed above, company will terminate membership after system replacement or member is tampering.

Article 6 Notification to member

(1)Enquiry for this site, notice from customer to company, are proceeded according to the way the company defined.

(2)After notification is sent to the address or e-mail address, which is registered by the user, we consider as user have accepted the notification. Company is not liable for any inconvenience caused to the user.

(3)We will notify by e-mail after registration is completed.

(4)We will notify by e-mail when your booking is accepted.
*You are responsible for not to disclosing your registered contents to the third party.

Article 7 Bookings

(1)Your booking is valid once your booking is shown in the booking confirmation list on the site. We will notify your booking information to your registered e-mail address.

(2)Cancellation of your bookings should be done as soon as possible when needed to do so. If you do not complete cancel procedure for several times or make cancellation frequently, we may contact you.

(3)Unpaid booked tickets must be purchased in advance, up to 5 minutes prior to departure time. Otherwise, your bookings will be automatically cancelled.

(4)Bookings are accepted from 180 days before you travel. There will be a limitation for payment method, which depends on the booked routes, and other booking conditions.

Article 8 Payment and refund at this site

(1)Payment at this site is valid and accepted when shown paid on the booking list on this site. We will notify your payment transaction information by e-mail.

(2)Ticket refunds or online multiple ticket refunds, purchased at this site will depend on the type of ticket and conditions applicable to it and may not be available for certain ticket types.There is a deadline for refund. No refunds can be made after this deadline.

Article 9 Personal information

(1)Disclosing your personal data
Company will not disclosure your registered data to a third party without agreement with you.
We will only disclose your personal data to the third parties without agreement as follow.

① We will notice your data to governmental departments, statutory and regulatory bodies including information commissioner’s office and the police department when disadvantage to the third parties are apparent.

② We will disclosure your data to governmental departments, statutory and regulatory bodies including information commissioner’s office and the police department when requested.

(2)Use of personal information

① Company will process your personal information in certain circumstances to object to processing based on legitimate interests, direct marketing and processing for purposes of statistics. We may also convert your personal information into statistical or aggregated form to better protect your privacy, or so that you are not identified or identifiable from it. Anonymised data cannot be linked back to you.

② Company will use your registered data such as your living address, e-mail address for notification purpose.

Article 10 Your responsibility

(1)You acknowledge that you will be financially responsible for any bookings which are made through this site using your account details, such as user ID or password, and for all reasonable and foreseeable losses which we suffer as a result of your breach of these terms or negligence when using this site including where you deliberately or negligently let others use your account.

(2)You should prepare for the environment for using the site, such as hardware, software for use.
*Company is not responsible for any impacts or effects caused in your facility.
*Recommended environment: Website: Microsoft Edge and Google Chrome Mobile: Internet accessible devices

(3)You must only use the site in accordance with our acceptable use policy.

(4)If member shows signs of fraud, abuse or suspicious activity, company may cancel any usage of the site, associated with your name, email address or account, and close any associated membership accounts. If you have conducted any fraudulent activity, Expedia reserves the right to take any necessary legal action and you may be liable for monetary losses to company, including litigation costs and damages.

Article 11 Changes to terms of conditions

Company reserves the right to alter the terms of conditions without the consent of the member. Terms of conditions that have been altered come in force at the time that they appear on this site.

Article 12 Applicable Laws and Court Jurisdiction

(1)The use of this site, as well as the application and interpretation of the terms of conditions shall be in accordance with Japanese laws, unless otherwise specified.

(2)The Tokyo District Court shall have exclusive jurisdiction for the first instance over any disputes that arise in regards to the use of this site.

Article 13 Enquiry

Enquiry about this site, please contact our information center.

Telephone  03-3665-7220
Business hours 9:00~18:00